FAQ's
FREQUENTLY ASKED QUESTIONS
1. What is PULLEXTER?
PULLEXTER is an online fashion store offering stylish and modern products designed for customers who want quality, comfort, and everyday style.
2. Where can I place an order?
You can browse our products and place your order directly through our website:
pullexter.shop
3. How can I contact PULLEXTER?
You can contact our customer-support team through:
Phone: 7622910805
Email: rey4x7@gmail.com
We’ll be happy to assist you with orders, products, delivery, returns, and other questions.
4. How long does delivery take?
Orders are generally processed within 1–3 business days.
After dispatch, delivery generally takes around 3–7 business days, depending on your location and courier service.
5. Do you deliver across India?
Yes. PULLEXTER aims to deliver across India, subject to courier serviceability for your PIN code.
6. How can I track my order?
Once your order has been dispatched, tracking information may be provided through the available shipping/courier service.
Tracking updates can take some time to appear after dispatch.
7. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.
Please provide your order number along with clear photos/videos of the product, packaging, and shipping label.
Our team will review the issue and provide the appropriate resolution.
8. Can I return a product?
Eligible products can generally be returned within 7 days of delivery, subject to our Return & Refund Policy.
The product should normally be unused, unworn, undamaged, and returned with its original tags and packaging.
9. Can I exchange my product for another size?
Eligible products may be exchanged for another available size or variant, subject to product availability and our applicable return conditions.
10. How do I request a return or exchange?
Contact us with:
Order Number
Name
Registered Phone Number
Reason for Return/Exchange
Photos/Videos, if applicable
Email: rey4x7@gmail.com
Phone: 7622910805
Our team will guide you through the process.
11. When will I receive my refund?
Once your returned product is received and successfully inspected, an approved refund will generally be processed to the original payment method.
The time required for the refund to appear in your account can vary depending on your bank, card issuer, UPI provider, or payment service provider.
12. Can I cancel my order?
Please contact us as soon as possible if you want to cancel an order.
If the order has already been processed or dispatched, cancellation may not be possible. In such cases, the applicable return procedure may need to be followed after delivery.
13. What payment methods do you accept?
Available payment methods will be displayed at checkout.
Depending on your location and order, available options may include online payment methods and Cash on Delivery where offered.
14. Is Cash on Delivery available?
COD may be available for eligible locations and orders.
Availability can depend on your PIN code, order value, product, and courier service.
15. What happens if my package is delayed?
Delivery times are estimates and can occasionally be affected by courier delays, weather, public holidays, high order volumes, or other circumstances beyond our control.
If your order appears significantly delayed, contact us and we’ll help check its status.
16. What happens if I enter the wrong delivery address?
Please contact us immediately if you notice an incorrect address.
We will try to update it before dispatch, but changes may not be possible once your order has been shipped.
17. What if my order shows as delivered but I haven't received it?
Contact us as soon as possible with your order number.
We may coordinate with the relevant courier partner to investigate the delivery status.
18. Are all products eligible for return?
Not necessarily. Certain products may be excluded from returns due to hygiene, product condition, clearance, customization, or other applicable reasons.
Please check the product information and our Return & Refund Policy before purchasing.
19. How can I stay updated about PULLEXTER?
Visit pullexter.shop regularly for new products, collections, offers, and updates.
20. Where is PULLEXTER located?
PULLEXTER
Building No./Flat No. 295, BRTS Road
Near Fusion Marketing, Punagam
Surat, Gujarat – 395010, India
GSTIN: 24EBFPG2699P1Z0
Trade Name: pullexter.shop
Managed By: Gohil Dixit Mukeshbhai
STILL HAVE QUESTIONS?
We’re here to help.
📞 7622910805
✉️ rey4x7@gmail.com
PULLEXTER — STYLE THAT SPEAKS.