Shipping policy

SHIPPING POLICY

Last Updated: 20 August 2026

At PULLEXTER, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through pullexter.shop.

1. ORDER PROCESSING

After your order is successfully placed and payment is confirmed, our team will begin processing your order.

Orders are generally processed within 1–3 business days.

Processing may take longer during:

  • Sale and promotional periods

  • Festivals and public holidays

  • High-volume order periods

  • Unexpected operational circumstances

Once your order has been dispatched, you may receive shipping or tracking information where available.

2. DELIVERY TIME

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed.

Remote locations, special delivery zones, weather conditions, courier delays, public holidays, and other circumstances beyond our control may result in additional delays.

3. SHIPPING AREAS

PULLEXTER currently aims to deliver orders to serviceable locations across India.

Delivery availability may depend on the serviceability of the address provided during checkout.

If a particular location is not serviceable, we may contact you to arrange an alternative solution or cancel the order where delivery cannot reasonably be completed.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Order value

  • Product weight or size

  • Promotional offers

  • Applicable shipping arrangements

Any applicable shipping charge will be communicated before order confirmation.

5. TRACKING YOUR ORDER

Where tracking is available, tracking information may be provided after the order has been dispatched.

You can use the tracking information provided by the applicable courier to check your shipment status.

Tracking updates may take some time to appear after the package is handed over to the courier.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Active phone number

PULLEXTER is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to assist, but changes may not be possible once the order has been dispatched.

7. DELAYED DELIVERY

Although we work with our shipping partners to deliver orders on time, delays can sometimes occur due to circumstances outside our control.

These may include:

  • Courier delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Strikes or transportation disruptions

  • Incorrect address information

  • High shipment volumes

  • Government restrictions

  • Other unforeseen circumstances

If your order appears significantly delayed, please contact us and we will assist you in checking its status.

8. FAILED DELIVERY

If a courier is unable to deliver your order because of an incorrect address, unavailable recipient, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, additional shipping charges or return-to-origin procedures may apply.

Where applicable, we may contact you to arrange another delivery attempt.

9. DAMAGED PACKAGE

If your package appears visibly damaged at the time of delivery, please inspect the product as soon as possible.

If the product inside is damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photographs/videos of the package

  • Shipping label

  • Photographs/videos of the product and damage

This will help us investigate the issue with our shipping partner and provide an appropriate resolution.

10. LOST SHIPMENTS

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the relevant courier service to investigate the shipment.

Resolution may depend on the courier's investigation and applicable circumstances.

11. MULTIPLE PRODUCTS IN ONE ORDER

Depending on product availability and operational requirements, items from the same order may occasionally be shipped separately.

If your order is delivered in multiple shipments, you may receive separate tracking information.

12. CASH ON DELIVERY

If Cash on Delivery (COD) is offered for your location and order, availability and applicable conditions will be displayed during checkout.

COD availability may vary depending on the delivery location, order value, product, and courier service.

13. INTERNATIONAL SHIPPING

Unless specifically stated otherwise at checkout, PULLEXTER currently does not guarantee international shipping.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated separately.

14. SHIPPING & RETURNS

Shipping and return conditions are subject to our Return & Refund Policy.

If a return is approved, the applicable return shipping arrangements will be communicated by our customer-support team.

15. CONTACT US

For shipping-related questions, order tracking, delivery issues, or other assistance, please contact us:

PULLEXTER
Website: pullexter.shop
Phone: 7622910805
Email: rey4x7@gmail.com

Business Address:
Building No./Flat No. 295, BRTS Road
Near Fusion Marketing, Punagam
Surat, Gujarat – 395010, India

GSTIN: 24EBFPG2699P1Z0
Trade Name: pullexter.shop
Managed By: Gohil Dixit Mukeshbhai

PULLEXTER — STYLE THAT SPEAKS.

We pack it with care. You wear it with confidence.