RETURN & REFUND POLICY

Last Updated: 20 August 2026

At PULLEXTER, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, we are here to help.

1. RETURN WINDOW

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and unworn.

• The product must be in its original condition.

• All original tags, labels, packaging, and accessories should be intact.

• The product must not have been washed, altered, stained, damaged, or used.

• You must provide your order details and, where requested, photographs/videos of the product.

Products that do not meet these conditions may not be eligible for return.

2. WRONG, DAMAGED OR DEFECTIVE PRODUCT

If you receive:

• A wrong product

• A wrong size or variant

• A damaged product

• A defective product

• A product with a manufacturing issue

please contact us within 48 hours of delivery.

For faster assistance, please share clear photographs/videos of the product, packaging, shipping label, and the issue.

After verification, PULLEXTER may provide a replacement, exchange, or refund, depending on the situation and product availability.

3. SIZE & EXCHANGE

If the product is eligible for exchange, you may request a different available size or variant within the applicable return period.

Exchange requests are subject to:

• Product availability

• Product being unused and in original condition

• Verification by our team

If the requested replacement is unavailable, we may offer another suitable resolution.

4. NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to hygiene, clearance, customized, or other product-specific reasons.

The applicable return eligibility will be mentioned on the product page or at the time of purchase wherever required.

5. HOW TO REQUEST A RETURN

To initiate a return, contact us with:

Order Number:
Customer Name:
Registered Phone Number:
Reason for Return:
Photos/Videos, if applicable:

Contact PULLEXTER

Phone: 7622910805
Email: rey4x7@gmail.com

Our team will review your request and provide the next steps.

6. RETURN SHIPPING

For products that are wrong, damaged, or defective due to an error on our part, PULLEXTER will arrange an appropriate resolution.

For other eligible returns, return shipping charges may apply depending on the reason for the return and the applicable order/return conditions.

7. REFUNDS

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the order.

After we initiate the refund, the time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.

8. CANCELLATION

Order cancellation requests should be made as soon as possible.

If the order has already been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

9. REFUND NOT RECEIVED

If your refund has been approved but you have not received it within the expected processing period, please contact us at:

rey4x7@gmail.com

Please include your order number and registered contact details so that we can investigate the issue.

10. IMPORTANT NOTE

PULLEXTER reserves the right to reject a return or refund request if the product does not meet the conditions specified in this policy or if there is evidence of misuse, alteration, damage, or fraudulent activity.

For any return, exchange, or refund matter, our customer support team will review the request fairly and provide the appropriate resolution.

PULLEXTER

Style That Speaks.

Website: pullexter.shop
Email: rey4x7@gmail.com
Phone: 7622910805
GSTIN: 24EBFPG2699P1Z0
Managed By: Gohil Dixit Mukeshbhai

Business Address:
Building No./Flat No. 295, BRTS Road,
Near Fusion Marketing, Punagam,
Surat, Gujarat – 395010, India.